Refund policy

Unopened products

If you'd like to return an unopened product, you can do so within 3 days of delivery. The box's tamper seal must be intact and unbroken. Since the bottle's plastic plug seal can be removed and replaced, the tamper seal on the box is what determines whether a return is accepted.

For unopened, "changed my mind" returns, courier fees both ways (pickup and return delivery) are the customer's responsibility.

Opened or used products

Because our oils are consumable, personal care products, we're unable to accept returns once the box's tamper seal has been broken or the product has been used, for hygiene and safety reasons.

Damaged, leaking, or incorrect items

If your order arrives damaged, leaking, or you've received the wrong product, contact us within 3 days of delivery with a photo of the item. We'll send a replacement or issue a full refund.

How refunds work

Approved refunds are processed via bank transfer or JazzCash/Easypaisa within 5-7 business days of approval.

To start a return or report an issue

Message us on WhatsApp at 0322-6488426 with your order number and details, we'll take it from there.